Service with a Smile (1 of 14) by Keith Krell
This content is part of a series.Service with a Smile (1 of 14)
Series: Focus on Your Family
One day an airline flight was canceled due to bad weather. One solitary agent was trying to rebook all of the travelers whose schedules had gotten messed up. One passenger became impatient and pushed his way to the front and slammed his ticket down on the counter. He said, "I have to be on this flight, and it has to be first class!" The agent politely said, "I'm sorry, sir. I'll help as soon as I can, but I have to take care of these other people first." The man became angry and shouted, "Do you have any idea who I am?" Without hesitating, the agent picked up the loud speaker microphone and said to the hundreds of people in the terminal, "May I have your attention, please? We have a passenger here at the gate who does not know who he is. If anyone can help him find his identity, please come to the gate." The man backed off, and the crowd of people burst into applause. Regardless of whom that man was—whether he was rich or famous or a little bit of both—he certainly didn't have the respect of the people at the terminal that day. It's hard to respect someone who considers themselves the most important person in the room and who puts his or her needs ahead of everyone else.
Perhaps you think I'm talking about your spouse, your teenager, your neighbor, or your mother-in-law. (I might be.) But maybe I am actually talking about you. Have you ever said, "I'm not going to do that." "No one's going to tell me what to do!" "I don't have to put up with this." "They don't realize who I am." "They don't appreciate all I do around here!" "I don't get any respect." If you have said these things or thought these things, I am talking directly to you...and, I'm afraid, to me as well. If the truth be known, we've all thought these things, and most likely, even said these things out loud. Thus, we need to be reminded that there is no job beneath us. In case you question this remark, in Joh ...
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