Bits & Pieces, May 27, 1993, p. 12
A compliment can be a great motivator, particularly if you put a little thought into the why, when, and how of delivering it. Be sure to comment whenever someone on your staff keeps working in the face of rejection, handles a difficult situation well, catches an error, given another employee a helping hand, sells a particular product for the first time, or gives you a lead that proves fruitful. Most of the time, a compliment should be given in public, either at a meeting or on the company bulletin board. If the situation is delicate, convey your praise through a personal note that the employee can share with his family. As with all rewards, praise should be given immediately after good performance to provide the greatest reinforcement.