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Rules for crisis management:

Reynolds Dodson, Reader's Digest, June, 1992

1. Hope for the best, but prepare for the worst.

2. Look first, then act.

3. When you do act, act aggressively.

4. Seek help.

5. Don't get locked on a detail.

6. No matter how bad things get, be truthful.

7. Look for the silver lining.